Software solutions
Solution design, delivery coordination and technical support built around how a client's business actually works.
What we do today
ITSAFETY works with small and medium-sized businesses. Our aim is to help them use AI to improve productivity, and to get the AI infrastructure they need in place faster — building on the software, integration and support work we already deliver.
System integration
Bringing software, network and infrastructure together into an environment that runs and can be maintained.
IT operations support
Ongoing technical support, incident response and operational coordination for existing enterprise clients.
Ways to work with us
Project delivery
A defined piece of work — a new system, an integration or an upgrade — scoped, quoted and delivered against agreed milestones.
Ongoing support
A support agreement covering day-to-day IT operations, incident response and maintenance, with the response times below.
Advisory and solution design
Reviewing current systems, planning upgrades and designing solutions before any build begins.
Support response times
| Priority | Example | First response |
|---|---|---|
| Critical | System down, no workaround | 1 business hour |
| High | A major function is impaired | 4 business hours |
| Normal | Questions and minor issues | Next business day |
Business hours are Monday to Friday, 9am–5pm Sydney time, excluding NSW public holidays. Response times apply to clients with a support agreement. Log requests at business@itsafety.com.au; for critical issues, also call +61 424 123 631.
Why we are extending into AI
When an enterprise adopts large language models, generative content or intelligent automation, model capability is only part of the problem. It also needs steady compute, a clear boundary around how data is handled, and someone to keep the thing running. That is the work we already do — applied to a new class of workload.